We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

As the Financial Crime Manager at Zopa Bank, you’ll play a crucial leadership role, guiding and supporting the Financial Crime Team Leaders to ensure the department runs smoothly and efficiently. You’ll be responsible for overseeing team performance, maintaining compliance with KPIs, and building strong relationships with both internal and external stakeholders.

We’re looking for someone with extensive experience in financial crime leadership, a deep understanding of regulatory requirements, and a proven track record in managing and developing high-performing teams. If you’re ready to make a real impact, this could be the perfect role for you.

A day in the life

Team Management & Leadership: Oversee and mentor Financial Crime Team Leaders, ensuring they are well-supported and motivated to achieve their goals. Develop and implement strategies that focus on continuous improvement, best practices, and enhancing overall team performance.
Coaching & Development: Conduct regular performance reviews for team leaders, providing tailored coaching to help them meet their objectives and foster their professional growth within the Financial Crime team.
Performance Monitoring & KPIs: Consistently track all key performance indicators (KPIs) related to financial crime prevention, detection, and response, ensuring they are met within agreed service levels.
Data Analysis & Continuous Improvement: Analyse performance data to identify trends, areas of concern, and opportunities for enhancement. Implement corrective actions when needed to address any performance gaps or challenges.
Stakeholder Collaboration: Build and nurture strong relationships with key stakeholders across Compliance, Legal, Risk, and Operations teams. Act as the primary point of contact for senior stakeholders regarding all financial crime matters, ensuring effective communication and collaboration.
Regulatory Compliance Oversight: Ensure the Financial Crime department's operations are always in compliance with relevant regulations, policies, and procedures. Stay informed of changes in financial crime regulations and industry standards, adapting strategies and processes as required.
Audit Leadership: Lead internal and external audits related to financial rime, taking swift action to address any findings and implementing improvements to meet regulatory requirements.
Strategic Contribution: Play a key role in shaping and executing the overall financial crime strategy at Zopa Bank, providing insights and direction on emerging risks and mitigation approaches.
Project Management: Lead or actively participate in projects designed to enhance financial crime prevention and detection capabilities, ensuring they align with the bank’s strategic goals.
Reporting & Insights: Prepare and present detailed reports on financial crime activities, trends, and risks to senior management and the board. Ensure all regulatory reports are accurate, timely, and meet compliance standards.
Internal Communication: Develop and maintain clear communication channels within the Financial Crime department to keep the team informed and aligned on goals, processes, and changes.

About you:

Extensive experience in a leadership role managing teams within a Financial Crime or Compliance function, ideally within the banking or financial services sector
Proven track record of managing teams and leading financial crime prevention and detection efforts
In-depth understanding of financial crime regulations, including Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), fraud prevention, and sanctions compliance
Strong leadership and people management abilities, with a talent for motivating and developing high-performing teams
Excellent analytical skills, capable of interpreting complex data and making informed, strategic decisions
Exceptional communication and stakeholder management skills, with the ability to influence and engage at all levels
A strategic thinker with a focus on continuous improvement and innovation within financial crime processes
Professional certifications in financial crime (such as CAMS, ICA, or equivalent) are highly desirable
Strong understanding of regulatory frameworks and industry best practices related to financial crime
Commutable to London 2 days a week

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Flexible working? Yes please!

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

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