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Compliance Manager



Legal, Sales & Business Development
London, UK
Posted on Thursday, May 23, 2024
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The Compliance Manager will sit in Zopa’s second line of defence. You’ll help to establish a robust framework for ensuring compliance requirements are met and good customer outcomes are achieved across the business. And you’ll provide oversight and challenge to the first line of defence to ensure that this framework is implemented in practice. We have a friendly, fun, and ambitious culture where everyone contributes pro-actively towards the growth of the business, so a parallel mind-set is what we are looking for.

A day in the life:

  • Provide accurate regulatory and conduct related compliance advice and challenge to 1LoD/business teams
  • Support with the development, maintenance and implementation of compliance frameworks and policies
  • Monitor the business to verify that compliance requirements are being met and good customer outcomes are being delivered under the Consumer Duty
  • Ensure that regulatory changes are identified, communicated and implemented
  • Review and provide second line challenge on new products and other business initiatives from a compliance perspective
  • Support the Senior Director, Risk and Compliance to deliver Compliance related project(s) as required

About you:

  • Good knowledge of the UK regulatory landscape, particularly FCA and broader consumer-focused regulation
  • Previous compliance experience within financial services
  • Ability to get to grips with and interpret a wide range of regulations
  • Excellent written and verbal communication skills
  • Eloquent, able to explain complex sets of rules / translate regulations into clear language to all levels of staff
  • ICA / industry qualifications helpful but not essential
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.