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Billing Specialist



San Francisco, CA, USA
Posted on Thursday, May 23, 2024

About Raydiant

Raydiant is on a mission to create amazing experiences for people everywhere they go.

Using a first-of-its-kind technology, Raydiant reimagines and transforms customer and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies, including Chick-Fil-A, First Bank, Harvard University, Thomson Reuters, and Wahlburgers use Raydiant to keep employees engaged and customers coming back, all while driving revenue.

Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.

Founded in April 2017, Raydiant is headquartered in San Francisco, California, and is the highest funded company of its kind. Raydiant currently works with 4,500+ brands. To learn more, visit

About the Role

Our team is great, but you can help make it better.

The Billing Specialist will work within the Finance Organization reporting to the General Ledger Manager and will be primarily responsible for billing and collection related activities.

This role is located in our San Francisco HQ office and is expected to be in the office five days a week.

What You Will Do

  • Review and manage billing, collections, and credit/refund related queries associated with dedicated customer accounts

  • Respond and resolve billing cases in Salesforce within a reasonable SLA

  • Follow up with past-due customers via email and phone on a daily basis

  • Establish and maintain a relationship with customer billing contacts to ensure best in class customer service

  • Maintain an upbeat and composed demeanor while handling customer issues

  • Work closely with Sales, Support, and Customer Success teams to ensure customer orders and billing is aligned

  • Regularly review the order to cash process including but not limited to reviewing customer contracts, resolving payment related issues, etc

  • Manage Accounts Receivable and advance to collections agency if needed and record bad debt expense with deemed uncollectible

  • Work closely with GL Manager and senior management to implement Netsuite Billing

  • Identify, design and implement operational improvements as needed and make recommendations on tools and software that integrate with related policies and systems

  • Work with your team and business partners on critical business objectives and potential efficiencies, providing concrete insights to help advise decision-making

  • Work on special projects identified by the senior management

What We are Looking For

  • Must be able to complete work with accuracy and high attention to detail

  • Highly proficient in Excel and GSuite

  • 3+ years of experience using Netsuite Billing

  • 3+ years of managing customer billing cases using a case management tool - preferably Salesforce

  • Desire to address customer issues via phone, email, or through billing cases

  • Degree in Accounting, Finance, or other relevant fields preferred

  • The candidate has an ability to communicate in a clear, professional, and thoughtful manner with customers at all levels

  • Is persistent. This role requires an individual who sees problems through to the end, even in the face of competing priorities.

  • Is highly technical; loves learning new technologies and has demonstrated the ability to quickly adopt new systems and software

  • Ability to identify errors and take action to correct errors immediately

  • Takes initiative, ownership, and is enjoys a fast paced environment

  • Understanding of the entire Order to Cash flow

  • Able to work independently

  • Experience at a start-up or high-tech SaaS company is a PLUS

Perks/Benefits at Raydiant

  • Full medical, dental, & vision plans (when converted to Full-time status)

  • 401(k) plan (when converted to Full-time status)

  • Flexible PTO and paid holidays (when converted to Full-time status)

  • Lunch provided 4 days per week

  • Monthly Social Hours & Quarterly Offsite Events

  • Subsidized Commuter Benefits (when converted to Full-time status)

  • Be a part of low ego, high-performance team

  • One of the first 150 people in a very fast-growing company

Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.