Technical Support Engineer
IT, Customer Service
San Diego, CA, USA
Posted on Wednesday, September 6, 2023
- Provide prompt and effective technical support to clients via various communication channels, including email, phone, and live chat.
- Collaborate closely with clients to understand their technical challenges and provide tailored solutions to their needs.
- Create clear and concise technical documentation, including issue resolution steps, best practices, and FAQs.
- Assist in reproducing, testing, and documenting reported software defects and work with the development team to drive their resolution.
- Develop a strong understanding of the Pack platform and services to provide accurate information and assistance to clients.
- Stay up-to-date with the latest trends and advancements in front-end web development to enhance your technical expertise.
- Actively participate in team meetings, training sessions, and knowledge-sharing activities.
- Additional duties as assigned
- Bachelor's degree in Computer Science, Web Development, or a related field, or equivalent practical experience. Experience with React Bootcamps or Code Academies is also welcomed.
- 1+ year of professional experience in providing support for web-based solutions in a customer-facing capacity.
- Strong problem-solving skills with the ability to analyze and resolve technical issues effectively.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Proven ability to work collaboratively in a team environment and assist colleagues when needed.
- Enthusiasm for learning and staying updated with industry trends and emerging technologies.
- Familiarity with debugging tools and techniques for front-end development.
- Experience with React UI testing frameworks and patterns
- Experience building or supporting custom Shopify Themes
- Experience building or supporting custom Headless websites
- Experience with Tailwind and TypeScript is a big plus