Pack is on a mission to help commerce teams tap into speed, growth, and shared innovation.We are building a headless front-end platform that enables eCommerce merchants to adopt the latest technologies and techniques to scale their business without the headaches of managing their own infrastructure, allowing them to focus on their core business.Our team shares a common love for pushing the boundaries of online commerce and a desire to help merchants as they grow and adopt new technologies. Role Summary:Pack is seeking a motivated and skilled Technical Support Engineer (TSE) with a strong background in front-end web development to join our growing team.As a Technical Support Engineer focusing on front-end web development, you will be vital in providing exceptional technical assistance to our clients and partners. Your expertise in front-end technologies, particularly React, combined with your strong JavaScript and understanding of HTTP requests, will ensure our clients receive top-notch support and solutions for their modern website needs.Above all, it's crucial for Technical Support Engineers to be detail-oriented, vocal, and unfalteringly optimistic in the face of challenging projects. Pack's team is composed of talented and supportive people who are excited to meet you! Responsibilities:

• Provide prompt and effective technical support to clients via various communication channels, including email, phone, and live chat.
• Diagnose and troubleshoot front-end web development issues related to React, JavaScript, and core web technologies.
• Collaborate closely with clients to understand their technical challenges and provide tailored solutions to their needs.
• Create clear and concise technical documentation, including issue resolution steps, best practices, and FAQs.
• Assist in reproducing, testing, and documenting reported software defects and work with the development team to drive their resolution.
• Develop a strong understanding of the Pack platform and services to provide accurate information and assistance to clients.
• Stay up-to-date with the latest trends and advancements in front-end web development to enhance your technical expertise.
• Actively participate in team meetings, training sessions, and knowledge-sharing activities.
• Additional duties as assigned

Qualifications:

• Bachelor's degree in Computer Science, Web Development, or a related field, or equivalent practical experience. Experience with React Bootcamps or Code Academies is also welcomed.
• 1+ year of professional experience in providing support for web-based solutions in a customer-facing capacity.
• Solid proficiency in JavaScript and core web technologies (HTTP, HTML, CSS, REST API, and GraphQL).
• Strong problem-solving skills with the ability to analyze and resolve technical issues effectively.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proven ability to work collaboratively in a team environment and assist colleagues when needed.
• Enthusiasm for learning and staying updated with industry trends and emerging technologies.
• Familiarity with debugging tools and techniques for front-end development.

Bonus Points:

• Experience with React UI testing frameworks and patterns
• Experience building or supporting custom Shopify Themes
• Experience building or supporting custom Headless websites
• Experience with Tailwind and TypeScript is a big plus

Salary range:$67,000—$80,000 USDAt Pack, we are an equal opportunity workplace seeking to build a diverse team in an inclusive and equitable environment. All employment is decided on the basis of qualifications, merit and business need for the benefit of our employees as well as our business.