Marketing Operations Manager
Lending Club
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
Marketing Operations management is a growing team for LendingClub. Our team brings marketing campaigns to life by driving execution for key marketing initiatives as well as looking after key functions that enable healthy process management across lines of business and marketing channels. Reporting to the Director of Marketing Operations, you will partner cross-functionally across the company with various teams (strategists, channel managers, legal and compliance, analytics, PMO) to manage critical processes that deliver marketing strategies to market every day across the enterprise. Responsibilities will include sprint planning, process improvement, operational analysis, issue management, and status communication. Beyond process and program management, this role will drive documentation and process standardization to ensure programs are flexible and repeatable.What You'll Do
- Drive quarterly agile Marketing planning across all lines of business, channels, & marketing functions (intake management, capacity management, roadmap)
- Create and deliver operational analytics that drive the agenda of improvements as it relates to cost, quality, and velocity for marketing operations
- Ensure appropriate resourcing and team is built for each marketing initiative and track accountability throughout project
- Process ownership for sprint and PI planning, including admin of planning and measurement tools
- Support manager in managing risk and control self assessments and other elements of enterprise and operational risk management for Marketing
- Develop & maintain cross-functional relationships with all key stakeholders of Marketing programs and processes (Marketing leadership team, line of business team members, operational risk management, brand and creative, engineering, product, design, ePMO, etc.)
- Document project status and drive resolution and communication of issues & action items.
- Chair multiple cross-functional forums to deliver communications, elicit requirements, etc.
- Create and own tactical execution steps serving always-on marketing processes and programs that serve enterprise functions and multi-portfolio programs
About You
- 3+ years of demonstrated ability in marketing campaign management; Bachelor’s degree in a related field of study; or equivalent work experience
- Excellent understanding of project lifecycle from creative brief, to launch and execution
- Clear and effective written, verbal, and visual communication skills
- Excellent organizational, time management, and prioritization skills
- Enthusiasm for project and asset management
- Ability to drive conversations and navigate ambiguity and change, and a fast-moving environment
- Ability to be self-directed and take initiative, resourceful
Work Location
San Francisco
We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays, and Thursdays.
Time Zone Requirements
Primarily PT
Travel Requirements
If you need to travel for work, LendingClub will cover your travel related expenses.
Compensation
The target base salary range for this position is 110,000-125,000. The position is also eligible to receive a bonus (which is based on company performance, employee performance and eligible earnings), equity, and benefits. Our salary ranges, other compensation and benefits offered are determined by role, experience level and location.
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].