Partner Performance Specialist (Agencies) - Member Recovery
Lending Club
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.Lending Club is hiring a Partner Performance Specialist (Agencies). This role is part of the Member Recovery team in Operations. In this role you’ll collaborate with our collection agencies and internal stakeholders supporting the outsourcing of charged Oof consumer loans while following three simple principles: “Build a Relationship, Make It Easy, and Think Ahead.”
What You'll Do
Support processes for a group of current and potential collections agencies
Work with third party collections vendors to ensure timely and accurate transmission of daily/weekly/monthly vendor files. Provide timely and accurate responses to daily vendor requests
Review vendor performance reports (both internal and external) and assist agency management to meet performance goals
Participate in Quality Assurance monitoring summaries of third-party agent collection calls to identify trends and drive reporting
Identify gaps in LendingClub processes with third parties and propose solutions to address these gaps by creating or evolving controls to mitigate future risk
Collaborate with partners and stakeholders across LendingClub in areas such as Operations, Customer Advocacy, Back Office Payment Solutions, QA, Treasury, Loan Accounting, Credit Risk, Compliance
May include travel for onsite and audit visits to vendors
About You
2-3 years’ experience in a customer service and/or collections role, in a professional and dynamic environment
Call center and/or contact center experience is a plus
Experience directly engaging and supporting collection vendors is a plus
Strong team player with a high level of integrity and initiative who consistently demonstrates the ability to work independently and efficiently
Excellent customer/vendor relationship skills. You’re a problem solver with an interest in listening and resolving customer issues
Strong systems skills, analytical skills, excellent time management and organizational skills (self-motivated), and effective oral and written communication skills
General knowledge of basic Reg F requirements and comfortable working in a heavily regulated industry
Familiarity with collections strategy and operational processes
Proficient in Microsoft Office Suite required - Word, PowerPoint, and Excel
Experience running and/or writing SQL queries is a major plus
Work Location
Lehi, UT or
We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays & Thursdays.
Time Zone Requirements
Primarily MT.
Travel Requirements
As needed travel to San Francisco/Boston/Lehi.
If you need to travel for work, LendingClub will cover your travel related expenses.
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].