Sr UDAAP Compliance Manager
Lending Club
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
LendingClub Bank’s Compliance Department is seeking an experienced and qualified compliance professional to fill the role of Unfair, Deceptive or Abusive Acts or Practices (UDAAP) Compliance Sr Manager . This position will be primarily responsible for managing all aspects of the Bank’s UDAAP Compliance Program. The Sr UDAAP Compliance Manager will help develop and enhance the Bank’s UDAAP risk management strategy and will work with leaders across the business, in all business lines and functions, to implement programs and activities designed to identify, assess, and mitigate UDAAP risks.What You'll Do
In collaboration with the F&RB (Fair & Responsible Banking) Sr Director, provide subject matter expertise in designing and implementing the Bank’s Complaint Compliance Program, to include processes for identifying, measuring, and monitoring risks, and preventing acts or practices that could constitute UDAAP violations
Work with first line management to develop and implement policies, procedures, and controls designed to effectively capture, analyze, and respond to consumer complaints.
Design, implement and conduct marketing oversight and review program. Implement and support technology to automate review of marketing collateral and customer communications.
In collaboration with the Legal Department, review marketing and advertising materials for UDAAP compliance, ensuring consumer communications meet regulatory guidelines related to prominence, presentation, placement, and proximity
Actively collaborate with operations management to improve the consumer experience and enhance the company’s consumer support services, working together to identify and address causes of consumer concerns and escalations
Conduct an annual UDAAP risk assessment tailored to the Bank’s UDAAP risk footprint and complexity of operations, considering all product types and categories of services offered by the Bank across the product life-cycle, from marketing to loss mitigation
Review account disclosures for all products and services to ensure correlation with current manual and technological practices
Design, implement and conduct ongoing complaint monitoring. Collaborate with the Compliance Complaints Manager for ongoing analysis and assessment of UDAAP related complaints.
Ensure the Bank’s UDAAP marketing Compliance Program includes sufficient and timely monitoring and testing processes across both the first and second line to determine whether actual practices and the Bank’s operating systems are effective in managing UDAAP risks and avoiding UDAAP violations
Prepare reports for the Bank’s Compliance Committee, and other governance committees as needed, on the performance of the Bank’s UDAAP Program and risk mitigation activities
Ensure the Bank’s enterprise training curricula includes sufficient and appropriate training for employees and the boardServe as a contact for UDAAP audits and regulatory examinations and to direct any required corrective actions or remediation efforts
About You
6+ years of compliance experience in a regulated financial institution, including direct experience managing or overseeing the administration of UDAAP compliance; Bachelor’s degree in a related field of study; or equivalent work experience
Extensive knowledge of consumer protection laws and regulations, with particular expertise in the FTC’s Section 5 rule regarding UDAP and the CFPB’s rules and regulations for UDAAP
Excellent communicator across different audiences with the ability to adjust communication style as appropriate; ability to simplify complex topics and distill information down to essential points for a non-technical audience
Strong organization, analytical, and planning skills; ability to maintain multiple projects without compromising quality
Certified Regulatory Compliance Manager (CRCM) preferred or experience as a federal bank examiner with a focus on consumer compliance
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].