Provider Onboarding Coordinator, PF
Lending Club
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
Within the LendingClub family, LendingClub Patient Solutions is the fastest growing third-party financing brand today, offering attractive financing to both the elective healthcare and private education markets. At LendingClub, we foster an environment where people look forward to coming to work and feel a sense of accomplishment, appreciation, and genuine camaraderie. We build our team with highly knowledgeable, motivated individuals who share our desire for excellence and innovation. This role will report to the Director, PF Fraud Operations.What You'll Do
- We are looking for an experienced person with a passion and commitment to service excellence. Our fast-paced, dynamic team environment involves both outbound and inbound provider care
- Responsible for vetting new clients to prevent potential fraud and using external websites to verify clients are actively licensed and practicing
- Tasked with setting up new clients within our system and following up regularly on missing/incorrect items
- Support both inside and outside sales reps with any client issues and/or concerns
- Work Monday through Friday with shift TBD by manager
About You
- 4+ years of customer service experience in a professional office environment
- Bachelor’s degree in a related field, or equivalent work experience
- Experience working in a very fast paced environment with strong multi-tasking required. High attention to detail required
- Experience with automated customer service platforms
- A professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently - we work in a team-oriented environment
- Experience working in a metrics driven organization
- Excellent customer relationship skills. A strong problem solver with an interest in resolving customer issues. Ability to work independently and efficiently
- Excellent writing, email, phone, and organization skills (you need to have extremely strong grammatical skills). Strong verbal communication skills coupled with strong computer skills
- Willingness to make a difference and be creative
- Willingness to collaborate with other departments across the organization
- Ability to interact and provide constructive feedback to management
Work Location
Lehi
We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays, and Thursdays.
Time Zone Requirements
Primarily MT
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].