Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

Within Lending Club, LendingClub Patient Solutions is the fastest growing third party financing brand today, offering attractive financing to both the elective healthcare and private education markets. At LendingClub, we foster an environment where people look forward to coming to work and feel a sense of accomplishment, appreciation and genuine camaraderie. We staff our team with highly competent, motivated individuals who share our desire for excellence and innovation.

What You'll Do

We are looking for a person with a passion and dedication to service excellence. Our fast-paced, dynamic team environment involves outbound and inbound customer care. You'll use email, chat, and telephone systems to respond to questions about our programs, assist clients in navigating our website, and initiate calls to resolve member issues. You are the first point of contact with current and future customers, so maintaining timely and efficient responses is very important to the continued success of Lending Club. This position reports to the Customer Care Team Lead.

About You

• Customer service experience in a call center environment

• Ability to work in a very dynamic environment with strong multi-tasking required. High attention to detail required

• Experience with automated customer service platforms

• A professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently - we're a team-oriented environment

• Experience within a metrics driven organization

• Excellent customer relationship skills. A strong problem solver with an interest in resolving customer issues. Ability to work independently and efficiently.

• Excellent writing, email, phone and organization skills, including strong grammatical skills. Strong verbal communication skills coupled with strong computer skills.

• Ability to type at least 40 WPM

• Bilingual in English and Spanish is a plus.

• High school diploma or GED equivalent required

• Pay: $18/hr

  Schedule: Our call center is open Monday-Friday 6:00AM – 7:00PM

  Work Environment: We are currently working a hybrid schedule and our teams are in-office Tuesdays and Wednesdays.

  Virtual (Work from Home) Considerations

  LendingClub offers hybrid in-office. The following are requirements to perform this role virtually (work from home):

  • Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.

  • Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)

  • Be able to connect directly into your modem/router (not via wifi); ethernet cord provided

  • Be comfortable trouble shooting technical issues without in-person IT support

  • MUST live and work within 75 miles of the LendingClub office hiring this role.

  • While working, it is expected that you are not the primary caregiver to any pets, children, or elderly.

  Working Conditions

  Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard, and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

  What Makes LC different

  A great place to build your career

  We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.

  We celebrate individuality

  Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.

  You are worth it

  We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:

  • Generous paid time off

  • 401(k) match up to 4% ($5,000 per year max)

  • Wellness program with cash incentives and more!

  Perks with purpose

  We also offer a wide range of onsite perks to help you get the most out of your day.

  • Onsite gym, locker room, showers and a bike room

  • Public Café in the building

  • Onsite barista for made to order coffee, smoothies, and teas

  • Light-filled, colorful workspaces that encourage collaboration and innovation

  • Covered parking

  • Basketball courts and open field for sports activities

  • Healthy snacks and drinks

  Position ineligible for visa sponsorship.

  Check us out on social media!

  LendingClub LinkedIn

  #LI-Hybrid

  #LI-SS1

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].