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Enterprise Training and Policy Manager

Lending Club

Lending Club

Multiple locations
Posted on Friday, May 17, 2024

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

LendingClub's Enterprise and Operational Risk Management team is responsible for leading enterprise and operational risk management activities throughout the Bank. This team supports the Bank’s Chief Risk Officer (CRO) by managing all enterprise and operational risk governance activities (e.g., management and board committee governance, policy and training strategy and administration, issue management, operational loss events, and risk and control self-assessments).

We are looking to hire a Enterprise Training and Policy Manager to support and focus on the Bank’s enterprise risk and compliance training and policies and procedures programs. This role will be responsible for planning, configuring, deploying, maintaining, and reporting enterprise training program activities. Additionally, this role will also be responsible for the administration of the Bank’s policy administration tool, including development of reporting to monitor adherence to the Bank’s policy and procedure requirements. This role may also support other areas of the team, including risk program governance (managing and enhancing committee reporting), and execution of enterprise and operational risk strategic initiatives.

What You'll Do

  • Develop, oversee, and execute enterprise risk and compliance training program activities:
    • Course content development, editing, testing, and maintenance, including re-versioning
    • Configuration of dynamic enrollments, assignments, and course equivalencies
    • Jira ticket maintenance, including course troubleshooting errors, modifying due date extensions, and following the appropriate protocol for course exemptions, etc.
    • Point of contact with internal training subject matter experts across the company (Compliance, Legal, etc.) and external vendors
    • Coordinate Training Steering Committee, including scheduling meetings, taking meeting notes, following up on action items, etc.
  • Service as the main point of contact for the Bank’s policy and procedure administration tool, including:
    • Administer the Bank’s policy administration tool
    • Developing processes to ensure employees have sufficient access to maintain their policies and procedures as appropriate
    • Develop reporting to ensure ongoing compliance with the Bank’s enterprise policy administration requirements
    • Helping to lead strategic initiatives to better streamline policy and procedure governance processes
  • Assist with the preparation of management MIS, management committee, and board committee reporting under the direction of the ERM Program Director and VP, Head of Enterprise and Operational Risk Management
  • Support in gathering information/reporting for regulatory and audit requests
  • Support other ERM and ORM initiatives as-needed

About You

  • 5+ years of experience in the financial services industry, including fintech and regulated financial institutions
  • Bachelor’s or master's degree, or equivalent work experience
  • Experience with LMS tools, including Cornerstone
  • Familiarity with course development tools (e.g., Storyline 3) and video editing tools (e.g., Camtasia)
  • Excellent verbal, written communication, and presentation skills with strong interpersonal skills to successfully influence strategic initiatives at all organizational levels
  • Passion for driving change with an ability to navigate multiple high and sometimes competing priorities

Work Location

San Francisco, Lehi, or New York

We are currently working a hybrid schedule and our teams are in-office Tuesdays and Wednesdays.

Time Zone Requirements

Local hours (PT, MT, ET)

Travel Requirements

If you need to travel for work, LendingClub will cover your travel related expenses.


The target base salary range for this position is 83,000-125,000. The position is also eligible to receive a bonus (which is based on company performance, employee performance and eligible earnings), equity, and benefits. Our salary ranges, other compensation and benefits offered are determined by role, experience level and location.

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.



LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].