Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 4 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About the Role

Reporting to the Manager, Payments Operations, the ACH Specialist will join the ACH team engaging with the Bank’s core processor to ensure smooth file execution for the bank’s corporate originators and the bank’s own internal files. AAP Certification is preferred for this role.

What You'll Do

• Manage the daily ACH aggregation and origination process
• Resolve CRM tickets/ issues that involve research or understanding beyond the basic day to day level. This includes research into items that don’t follow normal procedures, errors in posting, one off special circumstance
• Monitor and manage ACH Disputes queue. (POAs, LOIs, WSUDs, etc),
• Monitor implemented automation strategies to eliminate manual processes or improve service quality and ensure they are successfully executed
• Assist in regulatory and audit review
• Takes ownership and ensures timely response and resolution of customer and Bank personnel issues; ensures activities run smoothly and efficiently; and maintains knowledge of internal resources to mitigate disruption of service to customers
• Understand and adhere to appropriate escalation procedures and contingency plans
• Communicate recurring or serious issues to management and provide a viable solution to improve and respond to the issue
• Assure audit compliance and procedure quality control. Recommends and initiates corrective actions, and ensures compliance with established Bank policies, procedures and all applicable laws, Nacha rules and regulations. Studies and evaluates the impact of applicable Nacha regulatory changes

About You

• Minimum 1-3 years experience in ACH Payments required, and AAP Certification preferred
• Experience with ACH processing, file delivery and returns
• Exceptional Microsoft Office skills
• Strong business acumen and excellent relationship management skills across all levels
• Strong knowledge of the NACHA Rules.
• Works well in a fast paced, team-oriented environment
• Excellent oral and written communication skills
• Self-starter with the ability to work in a pressurized environment and multi-task.
• Ability to work with minimal supervision while performing duties

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Work Location

Lehi or Boston

We are currently working a hybrid schedule and our teams are in-office Tuesdays and Wednesdays.

Time Zone Requirements

Local hours ( MT, ET)

Travel Requirements

Not required

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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].