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Member Recovery Specialist - Collections

Lending Club

Lending Club

Lehi, UT, USA
Posted on Thursday, January 11, 2024

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 4 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About the Role

Here at LendingClub, we take pride in providing our members (customers) with a unique, world-class experience.

By joining the Member Recovery team, you will have the opportunity to assist members who have fallen behind on their payments (1-120 days past due including post charge-off) while you embody our ethos of service of “building relationships, making it easy and thinking ahead.” We seek individuals to join our team who act with integrity and honesty, enjoy friendly competition, and embody our company values.

What You'll Do

  • Work in a fast-paced, high-volume environment as you take inbound, high-risk collections calls on an auto-dialer, about 80-100 calls daily

  • Navigate difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions, and negotiate payment arrangements

  • Contribute to defined performance metrics and results by infusing a human element into our call model

  • Adhere to all relevant laws and regulations, including the Fair Debt Collection Practices Act.

  • Maintain a full-time schedule (40 hours per week) with punctual attendance

About You

  • Have 1+ year of collections and/or sales experience

  • Contribute to a positive team environment by actively engaging with your peers and leaders while having a willingness to continuously improve through training and development.

  • Ability to thrive in a high-stress environment while navigating emotions of others-mainly customers-in a professional and respectful manner

  • High school diploma or GED equivalent required

Pay: $18/hr base + monthly discretionary performance-based bonuses. Avg earnings $22-28/hr

Schedule: Our call center is open Monday-Friday 6:00AM – 7:00PM, Saturday 7:00AM – 3:30PM (Saturdays are required)

Work Environment: We are currently working a hybrid schedule and our teams are in-office Tuesdays and Wednesdays.

Virtual (Work from Home) Considerations

LendingClub offers hybrid in-office. The following are requirements to perform this role virtually (work from home):

  • Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.

  • Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)

  • Be able to connect directly into your modem/router (not via wifi); ethernet cord provided

  • Be comfortable trouble shooting technical issues without in-person IT support

  • MUST live and work within 75 miles of the LendingClub office hiring this role.

  • While working, it is expected that you are not the primary caregiver to any pets, children, or elderly.

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard, and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different

A great place to build your career

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.

We celebrate individuality

Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:

  • Generous paid time off

  • 401(k) match up to 4% ($5,000 per year max)

  • Wellness program with cash incentives and more!

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

  • Onsite gym, locker room, showers and a bike room

  • Public Café in the building

  • Onsite barista for made to order coffee, smoothies, and teas

  • Light-filled, colorful workspaces that encourage collaboration and innovation

  • Covered parking

  • Basketball courts and open field for sports activities

  • Healthy snacks and drinks

Position ineligible for visa sponsorship.

Check us out on social media!

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].