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Lead, Business Operations



New York, NY, USA
Posted on Tuesday, April 16, 2024

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As the Lead, Business Operations on our National Operations Team, you will play a critical role in shaping and executing our strategy and implementation plan for critical initiatives.

In this role, you will partner closely with leadership across the organization to drive cross-functional stakeholder alignment and end-to-end delivery of programs and solutions. You will act as a thought partner and help our teams bridge strategy to execution. You are a natural self-starter, excited to join a resourceful and solutions-oriented team in a fast-paced environment to build efficiency and scale, elevate the customer experience, and fuel Compass’ success.

At Compass You Will:

  • Act as a key stakeholder and leader on the team, representing National Operations across the organization
  • Own, track, and forecast net customer retention, a key input into company-wide revenue forecasting
  • Program manage high-impact, strategic initiatives, guiding alignment with cross-functional stakeholders on operational decisions and influencing the long-term trajectory of the business
  • Gather data-driven insights to inform key stakeholders of the financial and operational impact of potential business decisions
  • Work collaboratively with our Data and Analytics, Accounting, Finance, and Regional Operations teams
  • Foster a culture of partnership and create a feedback loop between national and regional teams by informing communication strategies, facilitating the sharing of best practices, and soliciting feedback
  • Provide thought partnership and relevant subject matter expertise to inform strategy and execution
  • Monitor progress against key success metrics and escalate concerns to ensure the right actions are taken to course correct
  • Maintain confidentiality, as appropriate, regarding the work you are helping to lead

About You:

  • You have 5+ combined years of experience in consulting at a top-tier firm or in-house experience in a strategic/operations role
  • You enjoy and excel in navigating a highly collaborative and highly matrixed environment
  • You are highly proficient and comfortable working with spreadsheets and large data sets (PowerBI, Salesforce CRM experience a plus)
  • You have top-notch stakeholder management and leadership skills, and the proven ability to drive results
  • You are an excellent communicator and presenter, with an acute attention to detail, allowing you to think big, adapt quickly, and act fast
  • You have strong problem-solving and analytical skills, capable of driving recommendations and decisions rooted in qualitative and quantitative data
  • You thrive in a demanding, fast-paced environment

Please note: this role is 100% in-office based out of our headquarters in New York City.


The salary pay range for this position is $75,900 to $126,500; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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