At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You’ll Play:

The Senior Account Associate plays a key role in supporting the retention and success of ClassPass partners by owning operational excellence across their region. They manage post-sale workflows, respond to partner needs, and begin identifying patterns and opportunities to improve partner experience. They maintain field presence through studio visits, events, and networking, building lasting relationships with partners, executing strategic initiatives and process improvements.

• Manage day-to-day partner support and ensure timely resolution of issues related to platform usage, listing accuracy, and operational logistics

• Take ownership of recurring support processes (e.g., class schedule updates, invoice queries)

• Establish a professional relationship with top ClassPass partners to develop a core understanding of their unique business needs allowing you the ability to upsell and retain

• Deliver high partner satisfaction by maintaining consistent, professional communication

• Leverage Field Sales tactics (e.g. travel, in-person drop-ins and meetings) along with the necessary level of inside sales touchpoints (e.g. social, phone, email) to drive engagement

• Contribute to process improvements in support workflows and internal coordination

• Identify and report patterns in partner feedback and suggest enhancements to product or support offerings

• Flexibility to take on additional responsibilities as needed is expected.

Experience You Bring:

• 1–2 years in account coordination, partner support, or customer success roles

• Experience with support tools and CRM platforms, particularly Salesforce

• Strong organizational and problem-solving skills

• Strong communication and relationship-building skills across diverse audiences

• Demonstrated success in proactive upsell process that drives value for the business

• Able to handle operational queries with limited supervision

• Effective time management and B2B negotiation skills

• Based in São Paulo, with willingness to travel within the region

• Fluent in English and Portuguese

• Strong alignment with ClassPass core values and an eagerness to learn in a fast-paced environment

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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