United States | Full time | Remote

About our client

Kovo is transforming financial access for underserved Americans. They believe everyone deserves the opportunity for economic independence. Their innovative financial empowerment platform creates pathways to credit and financial inclusion, empowering individuals traditionally excluded from financial opportunities.

They have scaled revenue 10x and improved efficiency 5x over the past two years. Their revenue per employee now exceeds 2x the 90th percentile benchmark among startups. This is a venture-scale company that has started generating positive free cash flow early in its lifecycle, resulting in less dilution for employees as they accelerate momentum without being dependent on venture funding to stay alive. They are seeking exceptional individuals eager to help scale another 10x and beyond.

Kovo is backed by Inspired Capital and Homebrew, along with founders and leaders from Plaid, Cash App, Affirm, NerdWallet, Ramp, Alloy, MoonPay, Uber, Etsy, LendingClub, Column, Carbon Health, Grindr, and more.

About you

• Energized by providing great support to traditionally underserved customers, and scaling that support for a business focused on financial empowerment for millions of underserved individuals
• Comfortable in a high-intensity role and seeking an ambitious workload (not a 40-50 hour workweek)
• Thrive in a remote work environment
• Prior experience (2+ years) working in a professional customer support and/or account servicing role for an early-stage or high-growth consumer fintech startup
• Motivated to use AI, automation, and data tools in your day-to-day work to push the boundaries of what a single individual can do
• Self-starter who thrives in ambiguity, handles shifting priorities fluidly, and works effectively with cross-functional teams
• Enjoy leveraging customer support interactions to find and report bugs internally
• Experience interfacing with engineering
• Early-stage startup experience and demonstrated ability to learn rapidly
• Proficient with SQL (bonus)

What you'll do

• A little bit of everything! You'll be the 3rd member of our two-person customer success team, so you'll have input in a lot of long-term support and servicing decisions. You'll help establish the customer success foundation for the entire company.
• Support our customers while scoping self-serve features and scaling servicing operations

Why you might be excited about Kovo

• Directly impact millions of underserved individuals’ ability to access credit
• Work with minimal bureaucracy, significant ownership, and have broad impact
• No micromanagement and will set you up to do your best work
• Salary: $70K – $100K • 0.005% – 0.01% • Offers benefits

Why you might not be excited about Kovo

• They are a small team; roles and responsibilities evolve quickly
• Priorities and projects shift as they learn and adapt
• They are still building foundational systems and processes